Practice Charter

Data Protection Act

All data stored on our computers is covered by the Data Protection Act and as part of this practice's contribution to medical research we provide completely anonymised patient level treatment information to reputable third party organisations. No individual is ever identified from the information.

Confidentiality

All consultations between you and your health professional are treated with strict confidentiality and all staff are bound to obey the confidentiality rules.

Comments & Complaints

We are continuously striving to provide the best health care possible to all our patients. However, on occasion a patient may have cause to make comments, suggestions or complaints, which they want to bring to the attention of the practice. In this event you can contact the practice manager and your concerns will be pursued in accordance with practice procedures.

Zero Tolerance

We strongly support the NHS policy on zero tolerance. Anyone attending the surgery who abuses the GPs, staff or other patients be it verbally, physically or in any threatening manner whatsoever, will risk removal from the practice list. In extreme cases we may summon the police to remove offenders from the practice premises.

Freedom Of Information

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available. This scheme is available from reception.